Terms of Service

Effective and last updated: 17 September 2026

1. About these terms

“ZEYN Travel”, “we”, “us” and “our” refer to the ZEYN Travel service operating in the Republic of Korea. “You” means the traveler, account holder, company contact or person accepting a proposal. These terms are read together with the personal proposal, privacy policy and any supplier conditions disclosed before acceptance.

Transportation requests may be handled under the separate ZEYN Transfer Korea brand. If that happens, the responsible provider and any separate terms will be identified before confirmation.

2. Requests and availability

Website descriptions and sample itineraries are informational and request-based. Routes, operating days, admission rules, seasonal conditions, supplier availability and prices can change. Sending a form, saving a tour, creating an account or receiving a preliminary message does not reserve any service.

You must provide accurate contact, traveler, timing and practical information. We may ask for clarification before preparing or updating a proposal.

3. Personal proposals and the agreement

Each personal proposal should identify the proposal reference, travelers, dates, itinerary or service scope, inclusions, exclusions, final amount and currency, payment schedule, validity period, cancellation/change rules and any important supplier conditions.

The proposal controls if it conflicts with general website content. A binding arrangement is formed only when you accept the current proposal in the manner stated there and we verify the required payment. We will then mark the request as confirmed or provide written confirmation.

4. Prices and payments

Prices are not final until stated in a personal proposal. A proposal may include taxes, booking fees or supplier charges as specified in its inclusions. You are responsible for charges imposed by your card issuer, bank or currency-conversion provider unless the proposal says otherwise.

Payment links are issued for a specific proposal and amount. PayPal and Wise payments are processed on the provider’s secure website. ZEYN Travel does not store full card details. A payment screen or customer report alone does not change the request to Paid; payment must be matched to the proposal and verified.

5. Changes, cancellations and refunds

The cancellation, change and refund schedule displayed in and accepted with your personal proposal applies to that service, subject to mandatory consumer law. Before acceptance, we will identify any supplier charge that is already non-refundable or becomes non-refundable after a stated date.

• Send change or cancellation requests in writing to info@zeyntravel.com and include the proposal reference.
• A requested change is not effective until we confirm it. Additional costs or supplier restrictions may apply.
• Where a refund is due, it will be returned through the original payment route where reasonably possible, without undue delay after supplier reconciliation and required verification.
• No term limits rights or remedies that cannot lawfully be limited under applicable consumer law.

6. Supplier and itinerary changes

Travel services may depend on hotels, attractions, transport operators, guides, restaurants, weather, public authorities and other independent suppliers. If a material confirmed element becomes unavailable, we will inform you and, where reasonably possible, offer a suitable alternative, price adjustment or refund for the affected part in accordance with the accepted proposal and applicable law.

Minor timing, routing or sequencing changes may be made for safety, traffic, weather, opening hours or operational reasons while preserving the essential character of the service.

7. Traveler responsibilities

• Check passport, visa, entry, health, customs and insurance requirements for every traveler.
• Provide correct names, ages, contact details, accessibility needs and pickup information by the stated deadline.
• Follow reasonable safety instructions, local law and supplier rules.
• Arrive at agreed meeting points on time and tell us promptly about delays or problems.
• Review the proposal, inclusions, exclusions and cancellation rules before accepting or paying.

We recommend appropriate travel insurance covering cancellation, medical treatment, personal property and disruption.

8. Accounts and communications

You are responsible for keeping access to My Korea Trip and your email account secure. Notify us promptly if you believe an account has been accessed without permission. Messages and status labels in the portal support the service workflow; only an explicit proposal and confirmation establish the agreed booking details.

Do not submit passport numbers, card details or other highly sensitive information in ordinary chat or email unless we provide an appropriate secure method.

9. Service conduct

You may not misuse the website or portal, attempt unauthorized access, interfere with security, submit unlawful material or use the service to harm another person. We may suspend access where reasonably necessary to protect customers, staff, suppliers or the service, while preserving any rights that apply to an accepted arrangement.

10. Responsibility and limits

We are responsible for providing the services we expressly agree to provide with reasonable care. We are not responsible for loss caused by inaccurate traveler information, a traveler’s failure to meet entry requirements, or events outside reasonable control, except to the extent applicable law provides otherwise.

Nothing in these terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.

11. Events outside reasonable control

Severe weather, natural disasters, epidemics, war, civil disorder, strikes, transport shutdowns, government action and similar events may require delay, change or cancellation. We will communicate material effects and work toward a reasonable solution under the accepted proposal, supplier rules and applicable law.

12. Privacy

Our Privacy Policy explains how we handle account, inquiry, travel, payment-status and communication information. Payment providers handle payment credentials under their own policies.

13. Complaints and disputes

Please contact info@zeyntravel.com promptly, identify the proposal reference and explain the issue and requested resolution. We will review the relevant records and respond within a reasonable period. These terms are governed by the laws of the Republic of Korea, without removing any mandatory protection available to you. Courts with jurisdiction under applicable law may hear unresolved disputes.

14. Updates and severability

The version accepted with an existing proposal continues to apply to that proposal unless a lawful written change is agreed. We may update website terms for future requests. If any provision is held unenforceable, the remaining provisions continue to apply to the extent permitted by law.